FAQ

Yes. Most SHS apparel and merchandise is produced specifically for you after your order is placed. This allows us to offer the full SHS range without mass-producing unnecessary stock.

Production generally takes approximately 2–7 business days before your order is dispatched. Production time is separate from delivery time.

Once dispatched, Australian delivery generally takes approximately 2–8 business days. Regional locations, public holidays and unexpected carrier delays may increase delivery times.

Visit the product you purchased on the SHS website and scroll down to the reviews section. We’d love to hear what you think—and a photo wearing your SHS gear alongside your killa ride would be even better.

Use the Contact page on our website. If your enquiry relates to an order, please include your full name and order number so we can assist you faster.

SHS Steel Horse Supply is an Australian-owned and operated motorcycle apparel brand based in Picton, NSW. SHS was created by a Harley rider and is Built for the Ride.

Product images are digital mock-ups used to show the design. Small variations in colour, size and print placement may occur during production or because of differences between screens. Every item is produced to meet our quality standards.

International shipping may be available for eligible products and locations at checkout. Delivery generally takes approximately 7–21 business days after production, but customs processing and carrier delays may increase this timeframe.

Once a refund has been approved and processed, it generally takes approximately 5–10 business days to appear in your account. Timing can vary depending on your bank or payment provider.

As SHS products are made to order, we generally don’t accept returns for change of mind. Returns are available when an item arrives faulty, damaged or incorrect, subject to our Returns and Refund Policy.

Customers are responsible for entering a complete and accurate delivery address at checkout. Contact SHS immediately if you notice an error. Once the order has been dispatched, we may be unable to redirect it, and additional delivery costs may apply.

Contact SHS within 14 days of receiving your order. Please include your order number and clear photographs showing the issue. We’ll assess it and work with you to arrange an appropriate solution.

Contact SHS as soon as possible after placing your order. If production has not started, we’ll do our best to help. Once an item has entered production, it may no longer be possible to change or cancel it.

Because SHS products are made to order, we generally cannot accept returns or exchanges for incorrect size selection or change of mind. Please carefully check the product’s individual size chart before ordering.

Every garment can fit differently, so please check the individual size chart provided on each product page before ordering. Some SHS garments have a larger fit, so please take this into consideration.

Yes. Some products may be produced or dispatched separately, which means your order could arrive in more than one package and on different days. Separate tracking details may be provided.

Yes. Tracking information will be emailed to you once your order has been produced and dispatched. Please check your junk or spam folder if you haven’t received it.